Shipping policy

Delivery means the transfer to the Customer of physical possession or control of the Product.

The shipping costs are those specified during the finalization of the order and are accepted by the validation of the order.
The Operator undertakes, in accordance with the delivery deadline indicated on the Site for each of the Products, to deliver the Products within a maximum of forty-five (45) days after receipt of the order.

The delivery times are announced in working days on the Site at the time of the order. These times include the preparation and shipment of the order as well as the time provided by the carrier.

The Operator undertakes to dispatch the Products in accordance with the deadlines announced on each Product sheet and at the level of the basket, provided that the payment of the order has not been refused beforehand.

However, if one or several Products could not be delivered within the initially announced time, the Operator will send an e-mail indicating to the Customer the new delivery date.

The Products will be delivered to the address indicated by the Customer at the time of his order. It is thus up to him to check that this address does not contain any error. The responsibility of the Operator could not be committed if the address communicated by the Customer is erroneous, preventing or delaying the delivery.

Upon delivery, the Customer may be asked to sign a receipt.

Upon delivery, it is the Customer's responsibility to verify that the Products delivered are in conformity with the order and that the package is sealed and undamaged. If this is not the case, the Customer must indicate this on the delivery slip. No claim on the quantity or condition of the Product will be accepted if the claim has not been indicated on the delivery slip. After the delivery, the customs clearance fees are at the charge of the Customer.